Reference

Terms, Policies, and How We Handle Your Account

Every rule governing your megaprize account — from how we store your data to what happens when you contact support — lives on this page. Access to our platform depends on state law and is available only where local regulations permit.

State-eligible access onlyPayPal, Venmo, Play+ coveredAccount data rights explainedContact paths documentedPolicy version dated on file
megaprize Terms, Policies, and How We Handle Your Account
POLICY CONTACT PATHS

How to Reach Us About Legal Matters

Live Chat Start a live chat session from your account dashboard to ask about specific policy clauses, account holds or identity verification requirements — a real agent responds, not a bot.
Email Support Send policy questions, data-access requests or written complaints to our support address listed in your account settings. We aim to reply within one business day.
Account Settings Panel Your account settings page holds the current dated policy version, your consent history and a direct link to submit a data-deletion or correction request without contacting support.
DATA AND ACCOUNT SECURITY

How We Protect Your Information

Data Handling

We collect only what verification and payment processing require — name, address, government ID and payment-wallet identifiers like your PayPal email. No data is sold to third parties.

Cookie Use

Session cookies keep your login active across your mobile browser or the app. Analytics cookies are anonymized. You can adjust cookie preferences from the footer link at any time.

Retention Policy

Account data is retained for as long as your account is active and for the period required by applicable state law after closure. You may request a copy of your stored data through account settings.

Requesting Changes

To correct, export or delete personal data, submit a request via live chat or email. We verify identity before processing any change — this protects your account from unauthorized alterations.

What Players in Eligible States Ask Most

These are the policy and legal questions we hear most often from accounts in Philadelphia, Phoenix and other eligible states. If your question is not here, live chat gets you a direct answer.

Access depends on your state's law. We check your location at login. If your state does not permit online casino or sportsbook activity, the platform will not load and no account can be opened.

We collect your name, date of birth, address, government-issued ID number and the email or identifier tied to your PayPal, Venmo or Play+ account. That is what identity verification and payment processing require.

Yes. Submit a data-access request through the account settings panel or via email. We verify your identity first, then deliver a copy of your stored information within the timeframe required by applicable state law.

Contact us through live chat or email to request account closure. We retain data for the legally required period after closure. Once that window passes, personal identifiers are removed from our active systems.

Withdrawals are paused while a compliance review is open. Once the review closes and identity is confirmed, the payout routes back to the same PayPal or Venmo wallet used for the original deposit.

We post a notice on the platform and update the dated version in your account settings. Continuing to use your account after the effective date of a posted update means you accept the revised terms.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.